In addition to your weekly, bi-weekly or monthly face-to-face communication, our open-door policy encourages you to discuss any questions or concerns that you have with our program staff. All site concerns and comments should be addressed with the centre Manager first. If your concerns cannot be resolved with the centre Manager, you are advised to contact the Client Service Manager at 647-612-5722. If you feel your concerns have not been resolved with the Client Service Manager, the next step is to review the situation with the Senior Program Manager via email to: apco@kinark.on.ca
Every effort will be made to address the issues that are raised. Failing resolution with the Senior Program Manager, the matter will be referred to the Executive Director and forwarded to a committee of the Board of Directors if necessary. APCO is committed to the highest standards of ethics and integrity; we have created our complaint policy to provide a safe means for clients, employees and others to raise concerns about potential problems with APCO staff or management. If you file a report in good faith, we are here to assist and support you in your visits and to ensure that your concerns are addressed. You will not be subjected to any form of penalty or reprisal. However, if you make a false, or malicious report in bad faith with the intent to harm an individual or THE PROGRAM as a whole, APCO may decide to suspend or terminate the provision of services to you. In situations where the physical or emotional safety of any APCO user, staff member, or management personnel is compromised, legal action may be taken.
Please be advised that services will be temporarily suspended once a complaint has been submitted and an investigation is underway and will resume once the investigation concludes. Service resumption is not guaranteed and is dependant on the outcome of our investigation.
Access for Parents and Children in Ontario (APCO)
